Spa Policies

Spa Policies

ARRIVAL
We encourage you to arrive 15 to 30 minutes before your scheduled spa appointment to allow enough time for you to relax in your spa suite and let the outside stresses slip away, so you can make the most of your HideAway Spa treatment.


LATE ARRIVALS

Arriving late will possibly interfere with your treatment time. All appointments will end at their scheduled time so that the next guest will not be delayed.


HOURS by Appointment only:

Monday – Saturday, 9am to 9pm

Sundays, 9am to 6pm

Please note our hours may change with the seasons.


RESERVATIONS
We recommend booking your spa appointments in advance to ensure the desired dates and times are available. All appointments can be guaranteed with a valid credit card or room confirmation number. Spa appointments are reserved especially for you, so we ask that you notify us 24 hours in advance to change or cancel your appointment.


CANCELLATION POLICY

Please provide 24 hours notice if you must cancel or reschedule an appointment. You will be billed $75 per treatment should you cancel or change your appointment with less than 24 hours notice. Failure to call or show for appointments will result in a 100% charge for reserved services.


AGE
Spa guests must be 16 years of age and over to receive a facial and to receive a massage or body treatment.


VALUABLES

Please remove any jewelry and other valuables before your spa visit. HideAway Spa will not be held responsible for misplaced or lost items. If you forget, leave them in your spa suite, which is yours for the duration of your stay.


GRATUITIES / FACILITY CHARGE
Gratuities are discretionary and may be added upon your request. If there is a need for alteration, please notify the front desk manager once your treatment has concluded.


GIFTS
Share the HideAway Spa experience with family and friends and give spa services using gift cards. The balance on HideAway Spa gift cards can be applied to the purchase of products and spa services.


PRODUCTS
Spa products used during your treatment are available for purchase. Additional selections of unique retail products are also available. Simply inquire in the reception area.


MEDICAL NEEDS

Please inform us of any special medical needs that require special attention.


SPECIAL NEEDS

When you make your reservation, please notify the front desk receptionist of your particular desires or needs.

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